Shipping conditions

Shipping & Delivery

All products are shipped with Bpost, DPD, DHL or UPS. As a customer, you can track your order via track & trace of the respective courier.

In case the shipment is damaged in transit, House Raccoon will resend or refund the order upon proof of shipping damage (clear photos are a must). The customer is responsible for all import duties and taxes when the package crosses international borders. Please note that this includes the United Kingdom after Brexit.

Shipping costs below are applicable as specified during the checkout process. Delivery times are indicative although we obviously strive to meet them as best we can.

Destination	Estimated Delivery Time	Price Shipping	Free Shipping
Belgium Netherlands	1-3 business days	€ 6,50	From €50
Germany France Luxembourg	<7 werkdagen	€ 12	From €75
UK	10-20 working days	€ 20	From €100
Rest of Europe	10-20 working days	€ 25	From € 150
USA	15-35 working days	€ 30	/
Other countries	15-35 working days	Contact us	/

Please note: House Raccoon is not responsible for the accuracy of the track & trace information. House Raccoon is also not responsible for delays with the respective courier and lost packages. Email: info@houseraccoon.com

 

Return/Refund

The customer can return a product in its original condition and packaging within 14 days of receiving the shipment. Customized products, discounted products personalized products cannot be returned. The return costs are to be paid by the customer. 

Customers should always contact House Raccoon (info@houseraccoon.com) before returning the order to receive a return label. The customer can track the return via track & trace. Return address: Montevideostraat 6C, 2000 Antwerp (Belgium). Email: info@houseraccoon.com