Add one or more of the products through our web shop to your shopping cart and then check out. We will ship everything to you within 1 to 3 days!
We can usually do that. We will then update it for you. In that case, count on a few business days to a maximum of 2-3 weeks extra time!
You can if the package has not yet been shipped. Contact firstname.lastname@example.org!
We are always trying to do better and satisfy all our customers. So your feedback is super valuable to us.
Contact us at info@houseraccoon and we'll help you right away!
You can! Register on our B2B site and order lightning fast online!
You can. Contact us at email@example.com for more info!
Oops that's annoying! Contact us at firstname.lastname@example.org, we'll be happy to help!
You can add your discount code in the checkout!
You can add your gift card in the checkout! Note: that's not the same field as the coupon code field. ;)
Until we receive payment, the order has not gone through. You can just try to order again! If it still doesn't work, please contact us at email@example.com!
In Belgium & the Netherlands our packages take 1 to 3 business days to arrive. In the rest of Europe on average 2-7 working days.
Shipping is free from €50 for Belgium & the Netherlands. Below that it costs €6.5.
For other countries: you will automatically see the shipping rate in the checkout! Or read all about it here.
You can have your package delivered to your home or to a pickup point.
By default, we work with Bpost for all our packages in Belgium. In other countries (and exceptionally in Belgium) this can also be DPD, DHL or UPS. ;)
Oops, you may be the first! Just contact firstname.lastname@example.org and we'll add your country!
Be sure to check your SPAM folder! You will receive a track & trace the evening after your package is handed over to Bpost. You didn't get it? Please contact us at email@example.com and we will quickly look up your track & trace.
Yes you can! Our order mails are sent with firstname.lastname@example.org. If you reply to it, it will come directly to us and we will know your order details right away ;-)
You can return up to 14 days after receiving your order. Since shipping is obviously not free, we do ask you to pay the return cost. Send a message to email@example.com to receive a return label.
Once we receive the products back in original condition, we will refund you the purchase price (without shipping & return)!
Workshop tickets & personalized items are not returnable/refundable.
Read the full terms and conditions here.
A gift certificate is valid as long as House Raccoon exists. We assume that is virtually infinite!
You can use your gift certificate on all our products/services on our online store!